Report a problem with collecting your BRP (3753 답변) > 기타

Coronavirus (COVID-19) and collecting your BRP

Do not collect your BRP if you’re self-isolating because of COVID-19. The Post Office will keep your BRP for 60 days. Collect it when you finish self-isolating.

If your Post Office branch is closed because of coronavirus, your BRP will be stored safely until it reopens. Contact your Post Office branch for more information.

Report a problem with collecting your BRP

Tell the Home Office if you cannot collect your BRP for any reason, for example:

• you went to collect it from the Post Office and it was not there
• you’ve lost your passport or travel document, or cannot prove your identity
• you do not know which Post Office to go to because you’ve lost your decision letter

The Home Office will email you to tell you what to do next. You will usually get a response within 5 working days. It’ll take longer if you do not give an email address.

There are other ways to prove your immigration status before they collect it.

Report now