[구인] LG Electronics, [LX Pantos] Leghton Buzzard - Return Operation Support Junior Analyst > 구인/구직

1. 구인(업무) 내용 : 아래 Job Description 참조

2. 요구되는 영어수준 : 중급이상 (말하기 / 듣기 / 쓰기 / 읽기에 대해 큰 제약이 없는 수준)

3. 위치 : LG ELECTRONICS U.K. LTD.
          1 Union Park, LG Electronic Ltd, Grovebury Rd, Leghton Buzzard, LU7 4EX, UK

4. 근무요일 및 시간 : 월 - 금 [08:00 - 16:00] 주 37.5 시간

5. 근무 시작일시 : 가능한 빠른 시일

6. 급여조건 : 25,000 ~ 29,000 [Interview 시, 조건 등을 고려하여 상세 급여 결정]
                시급으로 계산 후, 주급 Pay

7. 유급휴가 여부 : Yes [Earn Holidays as per working hours - 대략 한달에 2일]
                        * 자세한 내용은 Interview 에서 설명)
                       
8. 트레이닝/트라이얼 여부와 페이 지급 여부 : 근무 시작 후, 2개월 Training 기간 부여 (협의된 급여로 Pay 지급)

9. 기타
9-1. 보장되는 하루 미니멈 근무시간 : 7.5 시간 고정, 월 - 금 [08:00 - 16:00] / 점심시간 12:00 ~ 12:30

9-2. 제공/비제공 사항 : 점심 미제공 (간단한 Snack, 라면 등만 제공) * Microwave / Airfryer / 냉장고 등이 있어, 자유롭게 사용 가능

9-3. 영국 내 사업자등록 유무 : 유

9-4. NI넘버 등록 가능 유무 : 유


<진행절차>

CV 접수 - Interview 날짜 조정 (개별 조정) - 영어 Interview 진행 (Leighton Buzzard SVC 창고 Office) - 결과 통보

* andy1.ahn@lgepartner.com, john.chung@lge.com 으로 보내주시기 바랍니다.
* CV 보내주실때, 메일 제목은 "CV - 이름" 으로 해주시기 바랍니다.


<JOB DESCRIPTION>

Job Title: Return Support Junior Analyst

<Department Objectives:>
Provide after sales support to Customers and LGEUK departments. Reduce product returns within area of control Minimise the cost impact of returns to the business. Ensure all aspects of the Returns processes are completed effectively.

<Primary Objectives of the Role>
  - Produce DR & Parts monthly Report as below and to global HQ (in Korean)
  - Report to Operation Manager, SVC general manager, SVC director, MM, CFO, and sales Team
  - Analyse Returns Trend by product/model/dealer
  - Analyse of Returns inspection result
  - Reduce Returns & Secure returns operation efficiency
  - Analyse and diagnose returns trends on the basis of solid finding and facts
  - Monitoring and support returns inspection and stock control
  - Support RMA controller and Returns manager
  - Participate TDR activities and produce related report and presentation material
  - Analyse Returns trend by product/model/dealer
  - Manage returns stock after receiving (resale, scrap & ship back to rejection)
  - Process resale operation (Incl Communication with Business Partners)
  - Procurement process for resale and scrap suppliers. Analyse data and request for approval from HQ
  - Process scrap/ adjust-off operation
  - Produce back-up data to rejection ship back

<Key challenges and responsibilities>
  - Defective Return sales market price analyst
  - Defective Return forecasting and plan
  - RMA (Return Merchandise Authorisation) Management
  - Return task management
  - Return analysis and stock control
  - Return operation organize
  - RMA and QA data analysis and task creation

<Daily>
  - Inventory check and control (Arrived stock validation against Approval)
  - Support RMA controller and Returns Manager as requested
  - Reply enquiries from HQ and SVC dept.

<Weekly>
  - Process return sales
  - DR trend report by product/model/dealer if required
  - Stock transfer and adjust-off/scrap if required

<Monthly>
  - Supporting DR monthly report
  - Tight stock management at the end of month including Resale, adjust-off, Scrap and produce Back-up data for rejection ship back
  - Validate and manage returns related invoices
  - Analyse and diagnose if there is any abnormal patterns in returns by product/model/dealer For early alert on quality


<Skills / Experience>

    • Strong administrative, communication and organizational skills
    • Strong PC desktop application skills, i.e. Word, Excel, PowerPoint
    • Excellent verbal & written communication skills
    • Resilient and hardworking/able to cope with fast paced environment
    • Diplomatic and able to handle confidential information

<Personal Attributes>

    • Excellent interpersonal and communication skills
    • Good networking skills and abilities
    • Good organisational and administration skills & attributes
    • Highly focussed and capable of sustaining a fast pace in a dynamic environment
    • A self-starter, able to work with little or no supervision
    • Completer finisher - able to be resilient to drive issues through to a successful customer focused solution
    • Good judgement - able to make practical and realistic decisions within scope of responsibility
    • Able to solve business and customer related issues
    • Be equally comfortable generating operational ideas and solutions and delivering and implementing action plans
    • Proven commercial acumen and ability to achieve commercial objectives
    • Experience of working within a performance management environment – KPIs and Service Level Agreements
    • Able to be flexible and develop quality, customer-focussed targets and service

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