Chertsey 지역 Service Centre Supervisor 구인합니다 :) > 구인/구직

채용공고 링크 - https://uk.indeed.com/job/service-centre-supervisor-c764bb6f7939da3a

안녕하세요, KYCG Europe 입니다.
현재 Service Centre Supervisor 포지션을 진행하고 있습니다.
많은 관심 부탁드리며, 궁금하신 점 언제든지 연락주세요.
감사합니다.

<Job description>

• To provide administrative support to ensure the effective management of the after sales support within the Service Team.
• To provide logistic support to ensure supply of spare parts to after service centres and distributors.
• To supervise the activity within the Service Centre.
• To communicate effectively between Korea and the UK/European sites.

<Key Responsibilities>

• To provide a high level of telephone based and electronic e-mail support in relation to after sales support functions, including but not limited to the following
- Dealing with incoming customer calls and emails
- Resolving customer queries, by effectively liaising with other departments when needed
- Ensure all aspects of customer requirements are adhered to, particularly the spare part specifications
- Monitoring spare part orders
- Processing payments (Credit notes and Invoices)
• To supervise the activity within the warehouse, working closely with our 3rd party Service Centre.
• To provide accurate and timely liaison with Korean HQ ensuring effective and timely supply of spare parts to After Service Centres and distributors
• To provide accurate and timely management of all billing process to include price adjustments and payment management
• Monitor spare part consumption by After Service Centres
• Accurate and timely management of credit control for returned parts
• To liaise closely with the order processing team to ensure accurate and timely supply of parts
• Review and process invoices that relates to logistical and operational cost of the after service operation
• Carry out spare parts consumption audit (twice yearly)
• Manage and monitor the CRM system to include System Improvement; HQ Process & Follow Up; Analysis of all Change Requests to System
• To provide detailed written reports on outstanding spare parts issues on a monthly basis or as and when required
• Actively building positive relationships between all clients, customers and colleagues
• Manage and monitor B-grade sample stock
• Manage and monitor rework projects performed by service centre
• To provide support to colleagues and management on ‘ad hoc’ projects
• Ability to work within tight deadlines and schedules
• To display an alignment with company values including passion, integrity, honesty and respect
• To perform miscellaneous job-related duties as assigned by the Head of SCM & Service

<Personal Attributes & Experience>

• Previous experience in a similar role within an administration function, preferably within the CCTV industry
• SAP experience is preferred
• Korean & English Language essential plus at least the local country language
• Ability to communicate on all levels in a clear and concise manner both verbally and electronically
• Educated to A-Level standard education or equivalent
• Intermediate & Advanced ‘Microsoft Office’ skills to include Excel
• Clean Driving License

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