인재 모집 합니다 (소속: LX Pantos / 근무지: LG전자 영국법인) > 구인/구직

안녕하세요.

LG전자 영국법인에서 CS (Customer Satisfaction) 업무를 함께 할 수 있는 인재를 모집하고 있습니다.
아래와 같이 채용공고 내용 참조해주시기 바라며, 많은 관심 부탁드립니다.


소속: LX Pantos

근무지:  LG전자 영국법인 (위치: Weybridge)

지원 이메일 : jaihyung.lim@lge.com

지원 서류 : 영문 CV

참조 사항:  이메일 지원시, 체류 조건 명시


----  채용 공고 ----

Job Title:      Customer Experience Journey Coordinator                                                 


Departmental Objectives:

- To enhance the brand image of LG Electronics by providing customer satisfactionthrough the monitoring of customer complaint and working closely with all relevant of departments
- Early sense the issue what customer have complaint and painful with LG product
- Research the LG product’s issue and observe the severity of the situations
- Escalation detected issue to relevant (EU Service, CS HQ in Korea, Factories and R&D)

Primary Objectives of Role:

- Early sense the LG product’s issue (Quality, service complaint and suggestion)
- Research and observe severity of the issue
- Gathering the customer complaints data and analysis
- Regular QA conference with factories
- Conduct internal audits (Quality, Environmental) and facilitate external audits with Accreditation body

Key Challenges and Responsibilities:

- Daily check the VOC (Voice of customer) and VOC trend monitoring
- Picking the seriousness issue through the VOC
- Reporting: Daily, weekly and monthly as requested by Team Leader
- Data retrieval and product / quality analysis report to HQ in Korea
- Feedback any quality issues to the factories
- Register occurred rework details on QMS system
- Pro-actively contribute to emerging business projects to ensure risks are appropriately understood and managed


Personal Profile, Key Skill and Experience.
               
- Excellent verbal and written communications skills.
- Good understanding of field service provision.
- Proficiency in MS Word, Excel and PowerPoint.
- Must be able to take ownership and accountability.
- Good communications with the ability to provide clear and accurate information to all customers.
- Ability to learn quickly and understand the business.
- Good numeracy and grammar essential
- Ability to effectively interact with team members at all levels of organization.
- Ability to work on own or within a team environment.
- Ability to work under pressure and assigned deadline.
- Ability to multi-task and priorities workload.
- Ability to deal with technical and non-technical queries that arise.

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