About Us

Oseyo (oseyo.co.uk) is the UK’s leading Korean supermarket. Our forward thinking team is revolutionising what it means to be a supermarket. We are a hub of excitement, energy and cultural discovery, bringing authentic flavours and culture of Korea to our customers.
As our name, means 'Welcome' in Korean, we are passionate about creating a warm and welcoming experience for our customers, and that starts with our team. As part of Oseyo, you’ll join a friendly, diverse, and dynamic group of people who work together to create our valuable story.
Let us know why you want to work with us and your experience with our brand in a cover letter. Experience working with Korean/Asian groceries is something we value too. Ppalli-ppalli! we can’t wait to hear from you!

The Role

As a Customer Service Agent, you will provide exceptional customer service to our customers and ensure that their enquiries are handled in a timely and professional manner. You will be the ambassador of Oseyo and will be knowledgeable about the products and services the brand offers.

This is not a remote role.

If you are interested in the role, let us know why you want to work with us and your experience with our shops and our brand in a cover letter.

Day to day duties include:

• Handle customer enquiries through multiple channels i.e. email, chat, social media, and occasional phone calls.
  
• Liaise with multiple departments, including logistics, sales, and operations, to deliver exceptional service and timely resolutions to customers.
  
• Communicate with our retail locations to find information relevant to the case and be proactive in creating a solution as well as report the outcomes to relevant parties.
  
• Stay updated about company products, services, and promotions to provide accurate and helpful information to customers.
  
• Analyse transaction data and identify the relevant receipts relevant to the case.
  
• Maintain a high level of knowledge about our products and services and be able to inform customers of the benefits.
  
• Investigate and resolve customer concerns or complaints, providing clear communication throughout the process.
  
• Maintain accurate records of customer interactions and enquiries in company systems.
  
• Continue improving customer service processes.
  
• Ad hoc administrative duties.
  
  
  

Conditions & Benefits

• 8 hours per day (excluding 1 hour break); 5 days per week.
  
• Statutory Sick Pay
  
• Annual performance bonus (Eligible after 3 months' probation)
  
• 28 days paid holiday (Including Bank Holidays)
  
• Company pension
  
• 15% Store discount

Location

• New Malden, KT3 3NW

이력서와 자기소개서를 career@oseyo.co.uk로 보내주시기 바랍니다. Oseyo와 함께 일하고 싶은 이유와 우리 매장과 브랜드에 대한 경험을 자기 소개서에서 알려주십시오.
근무하고자 하는 지점/부서/역할도 명시해 주시기 바랍니다. 또한, 귀하의 현재 VISA 상태도 알려주시기 바랍니다.

신청이 많기 때문에 14일 이내에 회신이 없으면 신청이 실패한 것으로 간주하십시오.
자세한 내용은 www.oseyo.co.uk를 방문해 주시기 바랍니다.

Candidates will only be considered if they have the right to work in the UK.
Oseyo does not sponsor or take over sponsorship of an employment Visa at this time.