[LG ELECTRONICS U.K. LTD.][LX Pantos] Leghton Buzzard - OBS Return Operation Support Admin > 구인/구직

1. 구인(업무) 내용 : 아래 Job Description 참조
                          CV는 아래 메일 주소로 보내주시기 바랍니다.
                          Andy1.ahn@lgepartner.com
                          John.Chung@lge.com

2. 요구되는 영어수준 : 중급이상 (말하기 / 듣기 / 쓰기 / 읽기에 대해 큰 제약이 없는 수준)

3. 위치 : LG ELECTRONICS U.K. LTD.
          1 Union Park, LG Electronic Ltd, Grovebury Rd, Leghton Buzzard, LU7 4ER, UK

4. 근무요일 및 시간 : 월 - 금 [08:00 - 16:00] 주 37.5 시간

5. 근무 시작일시 : 2026년 8월 24일~ 조정 가능

6. 급여조건 : 최소 시급 [£12.71 per Hour] 시급으로 계산 후, 주급 Pay
                  Job is Full-time Position through Temporary Agency         

7. 유급휴가 여부 : Yes [Earn Holidays as per working hours - 대략 한달에 2일]
                        * 자세한 내용은 Interview 에서 설명)
                     
8. 트레이닝/트라이얼 여부와 페이 지급 여부 : 트레이닝기간은 따로 없으며, 근무를 하며 필요한 트레이닝이 지속적으로 이루어질 예정

9. 기타
9-1. 보장되는 하루 미니멈 근무시간 : 7.5 시간 고정, 월 - 금 [08:00 - 16:00] / 점심시간 12:00 ~ 12:30 / Break : 오전 오후 각 10분씩

9-2. 제공/비제공 사항 : 점심 미제공 (간단한 Snack제공) * Microwave / Airfryer / 냉장고 등이 있어, 자유롭게 사용 가능

9-3. 영국 내 사업자등록 유무 : 유

9-4. NI넘버 등록 가능 유무 : 유

<진행절차>

CV 접수 - Interview 날짜 조정 (개별 조정) - 영어 Interview 진행 (Leighton Buzzard SVC 창고 Office) - 결과 통보

* CV는 andy1.ahn@lgepartner.com, john.chung@lge.com 으로 보내주시기 바랍니다.
* CV 보내주실때, 메일 제목은 "CV - 이름" 으로 해주시기 바랍니다.
* Sponsor 비자 지원 없으며, 지원시 현재 소지한 비자기간과 종류를 명확히 언급해주시기 바랍니다.


<JOB DESCRIPTION>

Job Title: OBS Operation Support Admin
Location: Leighton Buzzard                       
Department: SVC
Reporting to:    OBS Return Operation Manager

Department Objectives:
Provide after sales support to Customers and LGEUK departments. Reduce product returns within area of control Minimise the cost impact of returns to the business. Ensure all aspects of the Returns processes are completed effectively.

Primary Objectives of the Role:
 Validate and Sort out issues arising during the OBS RMA process.
 Handling and processing of claims regarding damage to or loss of OBS products.
 Validate and Sort out OBS Disputes Raised by Customer
 Creating Weekly & Monthly Report about Trend Analysis of OBS Returns to Line Manager
 Backing Up RMA Raising / Booking Collection
 Preparing Meeting Materials supported by Accurate Data
 Participating in Meeting with Internal or External Business Members
 Summarizing Meeting Notes
 Communicating with Relevant Department in regards to any issues
 Support with any Adhoc Duty
 Respond to E-mail Enquiries

Key challenges and responsibilities

 Taking the lead in meeting with internal or External Business members and summarizing Discussion Points
 Minimizing Dispute Loss
 Maximizing Damage or Loss Claim Acceptance rate against Logistic Company
 Utilize and uphold current company policies to resolve day to day challenges, while proactively identifying opportunities to adopt and Develop procedures as business needs evolve
 Completing Required Tasks within the time frame

Daily
 Handling and processing of claims regarding damage to or loss of OBS products.
 Respond to E-mail Enquiries
 Validate and Sort out OBS Disputes Raised by Customer
 Validate and Sort out issues arising during the OBS RMA process.
 Communicating with Relevant Department in regards to any issues
 Reply Any OBS Related enquiries
 Support with any Adhoc Duty
Weekly
 Preparing Meeting Materials supported by Accurate Data
 Creating Report about Trend Analysis of OBS Returns to Line Manager
 Participating in Claims Meeting with Logistic Companies and Summarize Meeting Notes

Monthly
 Prepare Return Request Trend Analysis
 Present Return Request Trend Analysis in Team Meeting Internally
 Participating in Call Centre & Courier Meeting and Summarize Meeting Notes

Key Relationships:

Internal: LG SVC Leader, SVC CS Leader, OBS DR, CIC, SCM, OBS Team, A/R. 3PL’s, W/H

Resources available to provide cover during absence : Return Operation Support Admin, Line Manager and DR Returns Team

Skills / Experience:

• Strong Work Ethic, communication skills
• Strong Efficiency in Excel & PowerPoint
• Excellent verbal & written communication skills in English
• Resilient and hardworking/able to cope with fast paced environment
• Diplomatic and able to handle confidential information
• Proactively taking responsibilities for required duties
• Confidently Leading internal & External meetings

Personal Attributes:

• Excellent interpersonal and communication skills
• Good networking skills and abilities
• Good organisational and administration skills & attributes
• Highly focussed and capable of sustaining a fast pace in a dynamic environment
• A self-starter, able to work with little or no supervision
• Completer finisher - able to be resilient to drive issues through to a successful customer focused solution
• Good judgement - able to make practical and realistic decisions within scope of responsibility
• Able to solve business and customer related issues
• Be equally comfortable generating operational ideas and solutions and delivering and implementing action plans
• Proven commercial acumen and ability to achieve commercial objectives
• Experience of working within a performance management environment – KPIs and Service Level Agreements
• Able to be flexible and develop quality, customer-focussed targets and service

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